Return / Refund Policy

Our primary goal is to make sure you are satisfied with your purchase!

However, we do understand that sometimes thimgs don’t go quite right with an order so here is what you can expect from us

• If a product is defective or damaged, we back all products with a 100% guarantee. Please send us an email with a description of the problem and if at all possible, attach a photo that shows the issue and we will work with you to find the best possible solution in your circumstance.

• If you made an error and received the wrong product, we are happy to refund you as long as you return the item(s) to us via pre-paid shipping to the location that we determine the product needs to return to (within Canada). Please complete the “Product Return” form on the following page to request a return: https://onlinesupply.ca/index.php?route=account/return/insert

• The only exception to the return policy is for Custom Made products such as made to order bandsaw blades, sanding belts and custom tooling. These items, since they were manufactured specifically for you, are not returnable. So please make sure you are ordering the exact product you need when placing an order for custom or made to order products.

• If an order is refused due to unpaid tariffs, it may be returned at the customer’s expense or considered abandoned. No refunds will be issued for abandoned packages.

Again, our goal is to make sure you are satisfied with your experience at Online Supply so we will work hard to resolve any issues that arise.